MacBooks forum


desperately need mac help

by Enoch07 / March 13, 2015 3:52 AM PDT

I am running os x Yosemite. I have 480 GB of available storage. Every application i use (except safari terminal and text edit) is not working. For example, if I open Photo Booth, nothing happens. I press cmd+opt+esc and it says not responding. then i have to force quit. This happens with every other program. In audacity i can open it and record things. but if i save the project, i get a beach ball and i have to force quit. If i try to make a video call in Skype, same thing. All of these also happen with the adobe suite. No program will work. For some reason, the programs only work in safe boot. SOMETIMES they work in normal boot, but that RARELY ever happens. Even if it did it would only be temporary. I tried verifying and repairing disk permissions. I tried making another user account, but the same thing happened. That did not work. I tried uninstalling everything program on my mac (except default programs). I even went as far as erasing and reinstalling os x all together. Not even that solved the problem. My mac had to be taken back to the store. They said nothing was wrong with it. What could be the problem. I don't think it's a hardware issue. Don't think it could be a software issue either because I reinstalled the entire os. So what could be the problem? KEEP N MIND THAT THEY ONLY WORK IN SAFE BOOT. SO it's probably not a failing hard drive. I don't to us my computer in safe boot because my Wacom tablet will not work and the computer will be slow. Please give me a solution. This mac is the only computer I have and I need it to animate. Here are links to 2 videos so you can see the problem for yourself.

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Tell if you've done the usual Apple OS X repairs.
by R. Proffitt Forum moderator / March 13, 2015 4:05 AM PDT
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Bit more information is required here.
by mrmacfixit Forum moderator / March 13, 2015 9:42 AM PDT

available storage is not really a great concern unless you have very little.

How much RAM do you have?

take a look at Activity Monitor, it's in your utilities folder.

What is eating up your processor cycles?

Try an AVG AV scan. It's free.

Do NOT download anything like, and including, Mac Keeper!


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by Enoch07 / March 13, 2015 11:08 AM PDT

1) I have 4GB of ram

2) I'm not exactly sure what that means, I'm not sure how to view processor cycles unless you talking about that graph that says "CPU load"

3) Isn't avg for windows?

4) is AppCleaner included in things i shouldn't download?

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by mrmacfixit Forum moderator / March 14, 2015 1:04 AM PDT
In reply to: Answers

1. Absent model, 4GB should be OK for Yosemite
2. Activity Monitor. It's in the Utilities folder. Launch and click CPU in the tabs then click %CPU Time
If the numbers in that column are 0, click again to sort again. what is using the most cycles?
3. Also for the Mac. Download, install and run a Scan
4. AppCleaner is OK. Avoid anything from Wondershare or Softonic for a while.

Take a look at Users & Groups in your System Preferences. What is contained in your Login Items.

Did you ever boot into Safe Mode and then run Disk Utility?

Do you have good backup of the data you do not want to loose?

I'm concerned that the Apple Store said there was nothing wrong with it. Did it not do the same for them?


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More info
by Enoch07 / March 16, 2015 6:28 AM PDT
In reply to: Thanks

1. Nothing is in my login items
2. I havn't tried that
3. I don't have any backups. But there is nothing on my mac that is important to me.
4. I wasn't the one that took it to the store, my uncle did it for me. It's actually HIS laptop that he gave to me as a christmas present. I wasn't able to show the issue HIM because my mom took it to my uncle so he could take it to the store. I don't know what they saw at the store.

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I would suggest that you take it to the Store yourself,
by mrmacfixit Forum moderator / March 16, 2015 8:54 AM PDT
In reply to: More info

assuming that we are talking about an Apple Store here and not some "We kinda fix MACS"

For a machine with all the problems that you describe, I find it very strange that an Apple Store would say what was reported to you.

With nothing on the machine that concerns you, if you cannot get to the store with your laptop, then I suggest a complete Format and Install of the OS but NONE of the other stuff you have on there.

Store first though.


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by Enoch07 / March 17, 2015 7:24 AM PDT

How do I do a complete Format and Install of the OS?

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Your first post said you had already done this,
by mrmacfixit Forum moderator / March 17, 2015 10:53 AM PDT
In reply to: How?

or were you mistaken?

Boot into recovery mode (Hold down R at boot up)

Find the Disk Utility that will be part of the recovery process and Format the disk as OS X Extended(Journaled)

Continue with the OS install from there.



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