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Question

desktop pc turns off when restarting

Sep 18, 2017 9:46AM PDT

Like in the title my pc turns off when its restarting and for some minutes in wont turn back on again it just tries to start and gives up, this started like 2 months ago when i was playing battlefield 4 all the the team was in a cluster **** im guessing this could have been cpu intensive and could have triggered an energy consumption spike damaging the psu?
this doesnt happen always, after a period of time you could say the system gets more stable and im able to restart my computer again but it happens again after playing some games and getting errors for example i tried deus ex mankind divided and my game froze, i was able to minimize the game but not to close it so i tried to restart the pc and it turned off, and today i was playing the division, i noticed i was getting a low frame rate so, since i had been playing for quite some time i tought restarting could be good but well it turned off again... this has also happened with sniper ghost warrior 3, the game froze i tried to restart... same story (this a few weeks before deus ex, it was the second time it happened).
For additional notes i dont have the latest radeon settings drivers, im running on the 17.4.4 version since after that one crossfire couldnt be enabled and well... my power for gaming consists of being able to run both gpus together. Could this be ralated? since this drivers are related to the cpu to im guessing thats a chance.

i hope someone can help me source the problem to fix it.

my specs are:
OS win10
Corsair CX500M psu
GIGABYTE G1.Sniper A88X motherboard
AMD A10-7850K Radeon R7 cpu
AMD Radeon R7 240 2gb gpu
WD Blue 1TB hard drive
Kingston HyperX 8gb DDR3

Discussion is locked

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Answer
Hybrid crossfire?
Sep 18, 2017 10:19AM PDT

Bin that.
If you want to game get a decent video card.
Off load all that work from your igp.

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need more instruccions
Sep 18, 2017 9:23PM PDT

care to elaborate more on the igp load?

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Igp
Sep 19, 2017 3:31AM PDT

Integrated graphics processor.
It's part of that A10.
If your using the igp and the cpu heavy that A10 is going to get hot.
If you get a good video card and turn off crossfire then the video card does the video work.
The A10 just does the cpu work.

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correcting the crossfire thing
Sep 19, 2017 11:13AM PDT

i forgot to specify that i actually have 2 r7 240s and the crossfire is between those, running benchmarks my cpu is being used between 50-48%
anyways im planning to upgrade my gpu but until im able to do so i would like to keep this build as stable as possible

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That changes the picture
Sep 19, 2017 12:02PM PDT

I asked at the start 'hybrid crossfire'?
You never said anything.
Now your saying regular crossfire.

In your op your symptoms sound like heat.
Get a can of compressed air and a small brush and give the innards a good cleaning.
Don't forget to give the psu a few shots of air from both directions.
Test with the side panel off.

Since members can't see your machine it's up to you to paint the picture.

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thanks for the help
Sep 19, 2017 4:52PM PDT

yeah sorry for that it was kinda late and didnt really think about the hybrid crossfire part i will clean the dust off and see what happens, thx a lot

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Answer
Nod again about hybrid crossfire.
Sep 19, 2017 9:24AM PDT

After so much discussion on that I'm going with it's not always going to work. I agree that the best fix is a dedicated GPU and let it do the graphics work without crossfire. If you get a client that wants crossfire to work, NEVER agree it will work.