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desktop completly frozen

by jcampagna42 / September 17, 2009 2:55 AM PDT

my dell dimension 4400 is about 6 years old (i know, ancient) and all i get when i turned on is the dell world screen. i've tried restarting, but nothing changes. nothing works. any ideas?

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Could Be Lots Of Things...
by Grif Thomas Forum moderator / September 17, 2009 3:08 AM PDT

It would sure help us if you told us more about the computer such as operating system, when was the last time you took the cover off and cleaned out the dust using compressed air? Will it start in Safe Mode? etc. The more information you give us, the better informed our answer will be.

On an old machine like that, assuming it won't start in Safe Mode or "normal" Windows is the hard drive.. It sounds like you get a display which shows the Dell flash startup display and as such, you're probably able to access the BIOS/CMOS settings. Is that correct? If that's the case, then I recommend replacing the hard drive and reinstalling everything back to it's factory state using the Recovery Discs that came with your computer.. Once that's done, you can reload all the personal files and documents you've saved on your backup discs.

Hope this helps.

Grif

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desktop frozen
by jcampagna42 / September 18, 2009 12:44 AM PDT

on startup, i get nothing. it won't start in safe mode and i can't access BIOS. i replaced the hard drive and tried running the original install disc, but that didn't work. i'm thinking its the motherboard and if so, i'll just get a new machine. if i can't even get the thing on, how do i get my files and data off? (lesson learned for not backing everything up!!!). thanks for the help

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Re: getting files and data off
by Kees Bakker / September 18, 2009 12:48 AM PDT
In reply to: desktop frozen

You say you replaced the hard drive. So all your stuff is still safe on the old drive. The three usual ways to get it off:
1. Put the drive in your new machine.
2. Put the drive in an external enclosure
3. Connect the drive with a SATA/IDE (most like IDE) to USB2 converter table.

You might run into the 'access denied' error. Then google XP TAKE OWNERSHIP or VISTA TAKE OWNERSHIP (depending the OS of your new machine) and do what you read.

Kees

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(NT) Typo: I meant "cable", not "table".
by Kees Bakker / September 18, 2009 12:48 AM PDT
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