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Denon Receiver Problem - Video but No Sound (AVR-S920W)

by sostress / October 22, 2017 12:30 PM PDT

I own the Denon AVR-S920W AV receiver. I connected a Sony Blu Ray via HDMI cable to Input 3. Output from receiver to TV also with HDMI. Until yesterday, the connections were fine - I was able to watch Blu Rays and DVDs without problem. Today, I tried to play a Blu Ray disc and although I got a picture, there was no sound. Tried a DVD - same result. Played a cd, Apple TV, iPod and was able to get audio through the speakers, so those are hooked up properly. Played the Blu Ray directly into TV through the HDMI cable without a problem, so it's not the player, the cable, or the TV. The receiver "Mute" is off. "HDMI Audio Out" is set to "AMP" - when I changed it to TV, it passed the audio signal to the TV. I've read and reread the manual several times to no avail and before I spin my wheels with Denon customer support, I thought I'd try here. Thanks a lot

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A few links.
by R. Proffitt Forum moderator / October 22, 2017 12:41 PM PDT
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No audio
by sostress / October 26, 2017 6:59 PM PDT
In reply to: A few links.

Thanks for your support, I think that it’s any configuration because there is no sound include in the headphone but video it’s ok!

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So you didn't try settings?
by R. Proffitt Forum moderator / October 27, 2017 10:11 AM PDT
In reply to: No audio

I've lost count of how many times it worked after changes. I fear you'll have to call them now.

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