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Denon Receiver Problem - Video but No Sound (AVR-S920W)

I own the Denon AVR-S920W AV receiver. I connected a Sony Blu Ray via HDMI cable to Input 3. Output from receiver to TV also with HDMI. Until yesterday, the connections were fine - I was able to watch Blu Rays and DVDs without problem. Today, I tried to play a Blu Ray disc and although I got a picture, there was no sound. Tried a DVD - same result. Played a cd, Apple TV, iPod and was able to get audio through the speakers, so those are hooked up properly. Played the Blu Ray directly into TV through the HDMI cable without a problem, so it's not the player, the cable, or the TV. The receiver "Mute" is off. "HDMI Audio Out" is set to "AMP" - when I changed it to TV, it passed the audio signal to the TV. I've read and reread the manual several times to no avail and before I spin my wheels with Denon customer support, I thought I'd try here. Thanks a lot

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A few links.

In reply to: Denon Receiver Problem - Video but No Sound (AVR-S920W)

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No audio

In reply to: A few links.

Thanks for your support, I think that it’s any configuration because there is no sound include in the headphone but video it’s ok!

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So you didn't try settings?

In reply to: No audio

I've lost count of how many times it worked after changes. I fear you'll have to call them now.

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Simple solution that works!

In reply to: Denon Receiver Problem - Video but No Sound (AVR-S920W)

I had basically the same issue and looked up possible cause. As it turns out many people have the same issue and it appears the fix is easy.
BLOW into the headphone jack or better yet blow compressed air into headphone jack...I tried it and it now works! I don't know why or how but it works!
I'm not kidding, sounds crazy right?
There's another blog about this on cnet that's where I found the solution.

This applies to Denon AVR X1000 and others too

Post was last edited on October 22, 2018 2:02 PM PDT

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