Demo Mode

May 22, 2018 7:05PM PDT

I bought the floor model of the Element 50” 4K UHD smart TV Amazon fire TV edition yesterday and it’s in store/demo mode I’ve called element customer service and the reset directions given to me will not work I also called target to ask the electronics person if they could help and they could not... how do I get this TV to work

Model Number EL4KAMz5017T

Only buttons working on the TV is volume Up and Down
Same on the Remote Control

Post was last edited on May 22, 2018 7:19 PM PDT

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Clarification Request
Without a full model number...
May 22, 2018 7:12PM PDT could you possibly expect anyone to be able to assist?

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Clarification Request
Email their support
May 22, 2018 7:18PM PDT

I see not a single pdf user manual on their support pages. Not a good sign....

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Let's try the maker and the product manual.
May 22, 2018 7:13PM PDT

I used google to find

Down the page and there's the manual at

There is no mention of demo mode but just like a Fire TV stick or box did you press the Home key long enough to get to Settings?

"The most common TV settings can be accessed by pressing the icon for three seconds. After 3 seconds a menu will appear on the right side of the screen. Use the circular ring on the remote to navigate to the appropriate action."

So nope, not documented as far as I can tell.

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Nicely done
May 22, 2018 7:19PM PDT

Gtfm did not behave when I looked LOL

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I fear the days of decent manuals
May 22, 2018 7:29PM PDT

Are long gone.

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May 22, 2018 7:35PM PDT

Manual doesn't mention anything about retail mode

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What I found as well.
May 22, 2018 7:44PM PDT

So this means if this was mine I have to explore every menu.

There was mention on another forum (AVS Forum?) that one owner didn't have the remotes for this model and as such was stuck.

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I got it!
May 28, 2018 12:21PM PDT

This same thing happened to me and here is how I resolved it:
1. Unplug ElementTV
2. Hold down input-button on bottom of TV and plug in ElementTV while still holding onto input-button until television powers on (this launches boot mode)
3. Use volume buttons to scroll to “factory reset” and press tv power button to select (this prompts next step to confirm)
4. Use volume buttons to scroll to “yes” and press tv power button to select
DONE! This is return the ElementTV to factory settings and will power on normally now. Have a great movie night!

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