Good morning!

This is Kevin Krause from Sony Support USA. I am very sorry to read about the problems that you are having trying to get your TV out of "demo" mode. For assistance with this issue please call our television support line at 239-768-7547. They will be more then happy to try and help resolve the problems that you are having.

Thank you,

Kevin Krause
Sony Support USA

For helpful videos that will help answer some questions you may have about your Sony products please visit the Sony Support USA YouTube page at http://www.youtube.com/sonylistens.