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General discussion

Demand your Verizon DSL back in Landers, and Flamigo H., CA.

Dec 22, 2013 10:09AM PST

Our community of Landers and Flamingo Heights in California has completely lost Verizon broadband service, the community was serviced by older Fujitsu frame relay equipment. Losing the service wouldn't matter so much, but for some of us there are no alternative services available. I have never been told in an official communication or letter that once the Fujitsu equipment goes bad Verizon will no longer offer broadband service in the area. They just let the equipment go bad and waited for us to call in. This maneuver by Verizon leaves hundreds of customers without broadband.

In a way stunned that Verizon would just stop the service all together for the working families, people who work from home and need broadband to make a living, and their children who depend on the internet for their education. Do these people not matter?

We can only assume this is a cost effective money saving tactic for Verizon, but what's amazing is how Verizon claims to support small communities and children through millions of dollars in philanthropic donations. Just one child matters, and there are numerous children in this area! Their political contributions are even more staggering, which total millions of dollars. You can see how much Verizon would rather support a politician who may or may not win than stand behind the current customers. In addition to millions spent on sporting events, stadiums, and corporate executive perks. To move one piece of equipment from one part of the country to another costs little in comparison. This goes against the Verizon credo and broadband commitment.

http://responsibility.verizon.com/shared-success#service
http://responsibility.verizon.com/assets/docs/VZ_Political_Contributions_Jan_June_2013.pdf
http://responsibility.verizon.com/broadband-commitment
http://responsibility.verizon.com/verizon-credo

"We are pleased to share our Code of Conduct (2.21 MB .pdf) to let our customers and business partners know that integrity and respect serve as the overarching principles for how Verizon conducts its business. Our goal is to be the most respected brand in communications by making and keeping promises to our customers, our communities, our shareholders, and our employees. The Verizon Commitment and Values, along with our Credo, which appear on the inside cover of our Code of Conduct, highlights these commitments."

My ultimate goal is to have our old copper-wire broadband service restored—upgrading to FIOS would be nice, but it's not a necessity and not the end result we are looking for. It seems me that Verizon would stand behind their customers and continue offer them service, especially in these tough economic times. I am speaking for all the elderly citizens who can no longer communicate and enjoy email from family, the people who can no longer work from home, and the children who can no longer supplement their education through research on the internet in this area.

If you have lost your broadband service in the area and would like to get it back, please contact Verizon and voice your concern. Other alternatives are filling a BBB and FCC compliant, because Verizon has not stood behind the service they had promised us when we signed up for it. Please do not cancel your broadband service as Verizon representatives are requesting. Verizon will never give broadband back to you and they will not resolve the problem if everyone is cancelled, simply request a credit through billing.

www.verizon.com

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