Hello All, I recently purchased a dell inspiron 5000 series with Win 10 home installed. Within 10 minutes of doing the regular setup etc,system would lock up and the only way to get out was a power button reset. It did this a few more times in which Dell Tech support concluded it was a software issue and not much else except return for a refund.Has anyone else seen this problem? Please share your experience on this matter,last resort would be to return this device.Thanks

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I've lost count of TVs, toasters and other items the fail out of the box over the years. It happens and you take the action that you feel you must.

For PCs sometimes you can do a factory restore but I'm sure Dell had you do that.

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This is a warranty issue

Send it back to Dell . Why give yourself a headache over something new?

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Two questions. What OS prior to 10? Buy it new?

You said Windows 10 was HOME installed. This raises the questions of what was on the PC before 10 was installed, whether this is a new PC, whether you tried reverting to factory settings, and whether you checked to be sure this computer was Windows 10 was compatible with all the needed drivers. These questions are relevant to giving you a meaningful answer.

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I didn't read it that way

I read that it's a new laptop with Win 10 Home installed.

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He didn't say he purchased it new, just said "purchased".

You know what they say about ***-u-me. Wink

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OP also said

"It did this a few more times in which Dell Tech support concluded it was a software issue and not much else except return for a refund."

So yes I did assume that this was a new computer ,
Does Dell support second hand used computers ?

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win10 home version installed not installed at home

you need your dr pepper.

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You're probably right, renegade600. If I'd said that though

...I would've capitalized Home. It does change the meaning.

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Dell and Win10

Windows 10,Home Version and Laptop is brand new with that OS preinstalled

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What have you decided to do ? Confused

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Re: What to do?

Three options, I think
1. Return for a refund and buy the same model again.
2. Return for a refund and buy something else.
3. Return for repair, but that might take a few weeks. Usually, there isn't a next day tech service at home for these consumer models.


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Dell and Win10

First thanks for all your replies, Avery tech savvy friend told me to check % of disk usage in task manager, if its 100%,there a problem,solution is to disable pagefile.I will give it a try tomorrow.

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Let us know

how it turns out.

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