Hi All,
I would be glad to assist you in the resolution of the issues posted here, regarding USB 3.0.
Primarily, I would like to draw attention to the fact that it is not a hardware manufacturing defect.
USB 3.0 was introduced to the global computing market at a time when the new range of processors (Ivy Bridge and Panther Point chipsets) were being developed by Intel Corporation.
The existing architecture (Sandy Bridge) did not include native support for USB3 technology. As a result, lots of users had compatibility issues with various devices. But like any other technical challenge, this one too, has a solution.
The manufacturers of various USB devices are required to send in firmware information for their devices to Renesas, one of the leading manufacturers of USB3 hardware. As soon as a bulk these updates get delivered, they are promptly included in the latest release of Renesas USB3 firmware. Please note that this is a gradual process, and by the time USB3 becomes a global standard, these issues would permanently be resolved.
The latest range of machines, based on Ivy Bridge and Panther Point chipsets, should not face these issues, as these chipsets include native support for USB 3.0.
The resolution for these queries needs to be a collaborative process between varying standards, and I would encourage every user to get regular updates for the Renesas USB 3.0 Firmware release page at the Intel Download Center:
http://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=19880
For any recurring hardware issues, Do navigate to http://support.dell.com (Dell Machines Only) to receive direct support from the Technical Support Teams designated to support various regions across the globe.
If this article was helpful, or if anyone has further queries, kindly reply here. I'd be happy to help you to the best of my knowledge and ability.
Kindest Regards,
Shomprakash Sinha Ray
Social Media & Communities Professional, Dell International Services.
#iwork4dell
I am having random disconnection issues with the 2 USB 3.0 ports on my newly purchased XPS L702X.
It is completely unrelated to the device and occurs at no specific interval and is only recoverable with a reboot.
Based on a Dell Support Forum - XPS 15 - USB 3.0 Problems, this issue has existed since the 1st generation release late 2010 of the current XPS series and appears to affect many users.
Based on feedback, consumers who contact Dell for resolution end up with no resolution despite motherboard/daughterboard replacements.
Also, a Renesas controller driver upgrade or rollback does not cure the issue either.
I am starting this discussion to find others who have encountered this issue as well and have either found a resolution to actually using the 3.0 ports or who may have not yet spoken up... This issue has gone on far too long without resolution and in order to get Dell to take this defect seriously, everyone affected needs to read the forum and take part in the descussion,
Please post any information you have... even if you have an XPS Laptop current model 1st and 2nd generation without 3.0 issues... you too can help find the solution.
Thanks

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