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Laptops forum

General discussion

DELL XPS OR SONY VAIO??

by abhinavvinay / December 21, 2008 2:40 PM PST

Hi,

My HPdv2119 recently crashed and im planning to buy a new laptop with a config of 2.5ghz pentium core2duo,4gb RAM and a decent graphics card.

I'm having trouble deciding between DELL XPS 1530 and Sony Vaio FW. Can you pls suggest me which would be a better option with regards to reliability, performance and customer support.

Thanks in advance,
Abhinav

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Dell wins on
by R. Proffitt Forum moderator / December 21, 2008 10:01 PM PST

Support. Sony still has lackluster answers to none for what most call in about.

As to reliability, have you noticed that the parts used today have a "3 year design life." Since you see both companies use the same parts then reliability is about equal once we dismiss the usual Windows issues.
Bob

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XPS & VAIO
by abhinavvinay / December 22, 2008 5:43 AM PST
In reply to: Dell wins on

So between XPS and VAIO,u think XPS is a better option?

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Just on the one support issue.
by R. Proffitt Forum moderator / December 22, 2008 6:12 AM PST
In reply to: XPS & VAIO

While all companies are doing poorly in supporting Windows issues, Dell offers native language support where as Sony seems to still run back to "restore the system" at the first sign of trouble.

Just to note the usual. You may have learned, we only lose what we didn't backup.
Bob

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Avoid Dell
by Renegade Knight / December 23, 2008 4:08 AM PST
In reply to: XPS & VAIO

Dell refused to honor my warranty on a laptop. 1000 to repair it myself. Thus far no problems with my XPS. However based on the warranty issue I'm inclined to give Sony a shot if I had to choose between the two.

For what it's worth the Dell support tech sounded like he was reading from a script. They suggested that I check things I already checked. I found they don't listen, don't answer questions, don't do the legwork, and are willing to lie rather than take extra time on a difficult situation.

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I've heard stories like that.
by R. Proffitt Forum moderator / December 23, 2008 4:25 AM PST
In reply to: Avoid Dell

But these stories come and go with finger pointing all around. Sorry to hear about your loss but here at the office Dell honors the warranty excluding the water damage, drops (except where we bought the accident protection.)

I can't say it's a problem for us.
Bob

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