Question

Dell XPS display black colour changed to matrix green.

Dec 7, 2017 6:26AM PST

Hi, I have a Dell Studio XPS 16 1640 Laptop Originally bought with Windows 7 but upgraded to Windows 10 about a year ago.

Dell Studio XPS 16 Series
Dell Studio XPS 1647
Processor: Intel Core i7 720QM
Graphics Adapter: ATI Mobility Radeon HD 4670
4GB memory
Display: 16 inch

My issue is that about a month ago I booted up my machine as usual and my logon screen which uses one of the standard windows pictures as a backdrop looked different. the parts of the image that contained block black colour, now display as bright green (can only describe as the colour of the Matrix.)

Once I have entered my password and log onto my desktop it works fine but when opening a browser Chrome/IE/Firefox etc. the block black colour displays incorrectly again and this is the same for any application.

It does not appear to be a damaged pixel issue as the green colour moves around the screen to match the large areas of black but does not affect all blacks some of the less intense blacks display normally.

The other strange effect that I am seeing on the display is pink ghosting of some text on webpages and some icons also.

I have connected the laptop to my TV via a HDMI cable and on the TV the image displays correctly.

Running a MATS diagnostic test from start up, I have recovered the following error message: microsoft error code 5300:061f

I have not been able to find much on this error or know how to deal with it.

I have tried to attach a number of pictures but seems to only allow to past a URL to an image. so will have to look at a way that I can do this.

Does anyone have any ideas what the issue may be? faulty Laptop screen or graphics card?

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Comments
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Clarification Request
Try this and report back
Dec 7, 2017 6:46AM PST

I think it's a recent update. Try this. Press control+alt+delete to get to that screen and is it green?

If so, it's not an bug (well some will call it that.) But a change in system colors.

I fixed the one screen with a registry edit but have not found this to be more than an annoyance so far.

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I tried 'control+alt+delete'
Dec 7, 2017 1:25PM PST

Thanks for your feedback. I tried this and it did not display any green apart from a slight green line down the left hand side of the screen. but when I press the 'lock' option it returns to the logon screen and the green returns. It is not all black colour that turns to green just the darkest areas.

It would be clear if I could post a picture of the screen but I cant work out how to attach a picture, keeps asking for a URL.

It's interesting that you mention it could be to do with an update. I vaguely remember getting a windows update before having the issue.

Any ideas, do you think it could be a registry problem still?

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Posting a pic.
Dec 7, 2017 1:32PM PST

Use Dropbox, Imgur, Photobucket or similar, to creat a link to your pic.
Dafydd.

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I won't write it's a registry problem.
Dec 7, 2017 1:50PM PST

It has to do with color schemes. This is a setting somewhere and I partially undid some of it with a registry edit. Since I'm not done with my work on this, this is where it stands.

Not a bug, nor a registry problem. Only a matter of where is the color scheme set.

Here's more Green in my start menu. Picture follows.


When I fix that, I'll try to share what I did here.

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Isn't this to do with...
Dec 7, 2017 1:57PM PST

"settings>background> colour?
Dafydd.

Post was last edited on December 7, 2017 2:00 PM PST

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I need to check that out. too.
Dec 7, 2017 2:05PM PST

For some strange reason my Control+Alt+Delete screen went that shade of green too, That change was not in the control panel anywhere so I had to google it up.

Let's see my current Settings (W10) now:


Neat?

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My background.
Dec 7, 2017 2:09PM PST

Is "solid colour" and " blue".
Dafydd.

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Traitor. Here's the right background.
Dec 7, 2017 2:45PM PST
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True Bob!
Dec 7, 2017 3:12PM PST

I look forward to Lee's reprimand. Just a point, why black and white for you? We know what those colours on a flag mean.
Dafydd.

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OK, updated it.
Dec 7, 2017 3:33PM PST
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Nice one Bob.
Dec 7, 2017 3:36PM PST

Now that is a cool background!
Dafydd.

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And here's what removed the rest of the slime green.
Dec 7, 2017 2:08PM PST
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I'm not so sure that this is the same issue..
Dec 8, 2017 1:49AM PST
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Answer
Now that you have shared pictures.
Dec 8, 2017 8:35AM PST

It's either a hardware failure or video drivers.

Dell has diagnostics at http://www.dell.com/support/home/us/en/04/product-support/product/studio-xps-1647/diagnose

If this was mine I could do my usual boot with my TAILS OS USB stick to see if the problem is only in Windows. Remember I have written this many times about booting to another OS for a quick test along with "never had to learn Linux." Read http://tips.oncomputers.info/archives2004/0401/2004-Jan-11.htm

I know it's a fine old laptop but at 7 years it may be one of the usual GPU failures. But the other OS boot usually nails it if the Dell Diags don't.

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Answer
Possible bad graphics card
Dec 8, 2017 6:33PM PST

I would suspect it is a bad graphics card. Those cards run hot. I had a Dell laptop that was completely disabled by laying it on a pillow that blocked the airflow. Different pages require various amounts of graphics power. If the card is in a socket rather than soldered in it is worth trying a replacement, especially if the pc not under warranty.

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Answer
This answer...
Dec 9, 2017 3:03AM PST

...in the Dell forum:

http://en.community.dell.com/support-forums/laptop/f/3519/t/19447995

describes a problem somewhat similar to yours. The suggested approach is to delete and reload the latest drivers from the Dell support site and if that makes no difference, try an external monitor and if that appears OK, try the Dell diagnostic to check the colour sequencing. If the external monitor is correct ( you say yours was when you used a TV, though the TV, as opposed to a straight monitor, may have influenced it) and the sequencing is wrong, then it's an LCD panel hardware fault.

Since you say it only affects absolute blacks (no pixels), that may be a factor.

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