Dell forum

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by rockyankeeswon / August 6, 2011 1:48 AM PDT

I cannot record in stereo-mix without a bad echoing but only in microphone setting. I have windows 7 64 bit and am using a Dell XPS 9100 STUDIO. I have been told by Dell support that it was a software problem and would have to pay to get help for it! Any help would be greatly apprecited.......thank you!

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Can't find a fix either.
by R. Proffitt Forum moderator / August 6, 2011 12:52 PM PDT

Have you tried other sound cards? Yes, for laptops we use USB external sound cards.

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by rockyankeeswon / August 8, 2011 3:10 AM PDT

With a $1200 desktop and an above average sound card....THX- TrueStudio PC......why would i need another sound card to record from?

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Because the one you have is not working.
by R. Proffitt Forum moderator / August 8, 2011 3:14 AM PDT
In reply to: WHY 2 SOUND CARDS

And no one has cured it for you. You have a warranty but it appears worthless.

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why warranty worthless?
by rockyankeeswon / August 8, 2011 11:29 PM PDT

If the soundcard works to record ok with a microphone could it still be defective? And if so why would it not be covered on a warranty.....i have only had the computor about 3 or 4 months.

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by R. Proffitt Forum moderator / August 9, 2011 4:14 AM PDT

I do not speak for Dell on this. I share how I fix such issues.

To your question it could be defective but as you discover, convincing Dell is problematic.

Looking up I see you state " told by Dell support that it was a software problem and would have to pay to get help for it!"

So the warranty does not seem to be worth much.

I apologize that my replies don't help fix what you have.

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by rockyankeeswon / August 10, 2011 1:55 AM PDT
In reply to: Sorry.

thankyou for your help!

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