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Dell XPS 15 Screen problems in replacement as well

by vinaychugh / July 28, 2011 4:22 AM PDT

Hello Everyone

I purchased a brand new Dell XPS 15 Laptop with 1GB Nvidia 525M GC and 6GM RAM with i5 2410M processor in May'2011. When I first used my laptop, I surprised to see its heating issues, the palm rest, touchpad, keypad and function buttons everything was getting heated up and then there were dark pixels as well.

After so much trouble, I was able to get the whole unit replaced in 20 days of time and that too after contacting there SSR team.

Now even in the replacement unit, after using it for 1 month now, I found it to be defective as well, the screen is getting heated up from lower right corner and the color changes to light green and this is expanding.

According to Dell Tech Support team, this is normal and should not be worried about, however the same is getting increased day by day.

Has anyone experienced such issues in Dell XPS 15? Is this normal or should I ask for screen replacement? Does these guys do the part replacement nicely or damages more?

Also for the duration for which my laptop was in replacement period, Dell was supposed to increase the warranty by those my days, however the same is still not done!

Can anyone please help by suggesting appropriate steps to take as loosing hard earned money is practically impossible for anyone.


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Many issues. Let's number them.
by R. Proffitt Forum moderator / July 29, 2011 4:20 AM PDT

1. Warranty extension by "time in shop or transit."

Keep your receipts, documentation on this. You are far away from the end of warranty and this only comes into play at the end. No one I know automatically changes the end date. Some consumers will be uppity about that.

2. HEAT in such laptops.

This is a known area. Laptops with powerful GPUs will get warm to downright uncomfortable and no matter how much folk like me warn folk off laptops for gaming and write time and time again about heat, folk continue to buy these things.

At no time do we expect the same cool keyboard we had on our desktops. The technology isn't there yet.

3. If the LCD color is off you have to keep it called in and send photos and more.

It's possible this unit does get hot in spots and Dell will maintain that position. Your only choice is to go for a refund and get into another model. If heat is an issue and not gaming, get something with onboard graphics. They tend to run cooler but not cold.

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Help required - need to buy a new laptop - Dell refunded!
by vinaychugh / October 23, 2011 4:50 AM PDT

Hi Proffitt
Thanks for reply.

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What I'm typing on is
by R. Proffitt Forum moderator / October 23, 2011 5:03 AM PDT

A pretty nice Samsung RC512. It has similar specs to what you had above except the aluminum case really helps in managing the heat. I've been on the web, email and more for 2 hours and the palm area is cool. The room temp is 70F. I supply this detail so you can see that heat is under control with this model.

The display is far better than my prior dell i15r but still not as nice as an Apple. However I couldn't go for the apple since it is missing dedicated page up and down keys. These are used a lot by me so while I could press option+arrow, I can't bring myself to move to that today.

Hope this helps,

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