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Dell website any suggestions for help.

by jtilton / May 28, 2010 1:42 AM PDT

I have a dell dimension 2400 I purchased in 2004. No problem with the system. I registered with Dell at that time. At that time we used AOL exclusively via dsl. I now am using google chrome or firefox. From my computer I am only able to log onto the dell website if I sign on to AOL. If I try to log in from google or firefox I get an error message about website is unavailable. If I use my Acer laptop I can log into the website via google or firefox. The acer is on a home wireless network so there is no difference in the internet portal. I have been going round and round with dell and getting no where. My feeling is they do something in their registry locking into only one isp. Any suggestions would be appreciated.

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No
by Jimmy Greystone / May 28, 2010 1:53 AM PDT

No, there's no way to lock someone into only one ISP with Windows, and if there were, it certainly wouldn't be via the registry.

Are you sure you aren't just referring to using an AOL email address for logging into the Dell website? Which wouldn't really require doing anything with AOL, it's just what's used as a unique identifier by Dell.

Just going to need some more details, because what your describing just doesn't make any sense.

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No
by jtilton / May 28, 2010 2:03 AM PDT
In reply to: No

When I registered I would log onto aol with my log on and then use aol as my browser. Now I use google chrome and log into Aol.com for my e-mail. I search the web using google. I know it does not make sense. The only way I can log into Dell.com from my Dell dimension is to first log onto Aol and then type dell.com into the web browser section. When I use google chrome as my browser if I open an email via aol.com from dell and click on the link, I still get the error message. If I log into aol via the aol software on my Dell dimension then go to my email I am able to click on the link and get to the website.

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That is how AOL works ...
by Edward ODaniel / May 28, 2010 3:16 AM PDT
In reply to: No

if you log onto AOL FIRST then open a different browser the different browser normally works. AOL is still rather proprietary and insists on doing things their way.

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