The repairs are at the maker's discretion as to fix or replace. And for replacement you usually get a refurb where owners often want a new one. For me and my view the refurb from the maker is usually a better deal since it's been tested fully before it goes in the box. The out of the box experience is usually better as it's a tested unit.

So I see you yelped just like most. "I want a new one."

All the companies I know only swap in refurbs.