The repairs are at the maker's discretion as to fix or replace. And for replacement you usually get a refurb where owners often want a new one. For me and my view the refurb from the maker is usually a better deal since it's been tested fully before it goes in the box. The out of the box experience is usually better as it's a tested unit.
So I see you yelped just like most. "I want a new one."
All the companies I know only swap in refurbs.
Less than 3 month ago i bought Dell Vostro 5568
laptop is great, but 2 weeks ago it was broke done and 3 main parts were replaced : motherbaord, display unit, palm rest + keyboard.
all stickers were removed from laptop due to parts replacment.
Dell refuses to replace it with a new one.
I wonder, what is the policy with other laptop companies?