I bought a Dell precision M6500 laptop - the best in their range at the time. I also opted for all of the upgrades including twin hard drives with a RAID configuration for a mirrorred, real-time back-up. I also paid extra for next day, on-site support. Long story short: I had 4-5 hard drives replaced, 3-4 motherboards, 2 graphics cards, the screen and some other bits and pieces within the frist two years. The next day support is a joke too. Currently (third or fourth time I've had serious issues) I'm over 4 weeks without a resolution to my problems and not only that but they made the problem significantly worse. While one of the hard drives failed (again), the first was still operational. However, I obviously got on the Dell to get the second replaced "next day" as I was now without the wonderful mirrorred real-time back-up that they sold me. Three weeks later, a Dell engineer finally comes to replace my failed backup hard-drive and instead of fixing it, corrupts the only remaining functional hard drive!!

Now they are telling me that they will not either take responsibility for recovering the data they lost nor will they even approve a refund for my laptop!!

They are a disgrace in my opinion and I would stay well clear of them. They are are a very different organisation now to what they once were.