How those people are ever hired is beyond me.
But you haven't seen the whole Dell picture.
Read "To the people who work for Dell" and see what I have had to deal with for the past 2 weeks, so it's not just their tech support.
I gave them until the 18th to get my computer to me, beings its still in "production" that means that is not going to happen.
I called Dells biggest competitor got the same configuration, same extended warranty for $200.00 less. It will be delivered on June 23rd.
Stay away from Dell!
Dell's tech support not only keeps you on the phone FOREVER but they transfer you to the hardware guy then the software guy and the "drum roll" please, DELL ON CALL. the so called master minds of the computer race. They are all bleeping idiots who speak minimal understandable english and read manuals in helping navigate your problem. I spent 6 hours on a saturday and after DOC said your all set. Problem not solved. The next morning another DOC rocket scientist tried an all together different tact and BAM - it did not work. Totally frustrated I went to a local tech shop who came up to my apartmnet troubleshooted the problem and resolved. After 8 hours on the phone + $129 + tax I am now happy but embarrassed I allowed DOC to ever charge me. This IS A THREE WEEK OLD studio laptop. DO NOT BUY DELL - aweful aweful aweful support with consultants that live on the other side of the world