Question

Dell Supportassist Remediation

Jan 1, 2018 4:53PM PST

I am using Dell Inspiron 3650

Over the last few days it has been running very slowly and at times freezing.

On looking in Task Manager I see that Dell SupportAssist Remediation is using 25% and more of CPU.

If I stop the Dell SupportAssist Remediation service the computer goes back to normal

Why is this happening? What is the purpose of this service?

Can I disable the service from startup or delete it from the computer completely?

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Comments
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Answer
While I'd ask Dell
Jan 1, 2018 10:05PM PST

My view is to go ahead and stop it from launching until Dell tells more (or you google that item.)

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See the same problem, don't know what it does
Jan 19, 2018 4:08AM PST

I saw the same problem on a friend's computer and was able to uninstall it (it immediately started during uninstall and I had to kill it to complete the uninstall). Later an "Update" from Dell reinstalled it and it was back to hogging RAM. I uninstalled it again along with some sort of Agent app (I didn't write the name) and it hasn't come back.

I'd like to learn what "Dell SupportAssist Remediation" does also. My other Dell computers only have SupportAssist, but no SupportAssist Remediation. I can't find a reference on Dell's site. I posted on a polite thread about the excessive Remediation memory usage in a forum, but a moderator removed the entire thread. Conspiracy theorists, take notice! My theory is that there is an incompatibility with the Win10 Fall Creator's update; problems began immediately after the update.

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same issue started 1-27
Jan 28, 2018 12:18PM PST

3 months after my warranty ran out on my XPS 8910 and after a barrage of phone calls from trying to get more money out of me to extend it my computer crashed. Upon investigation I found the Dell SupportAssist Remediation was running at near 2GB of RAM abd 30% CPU all the time and WIN 10 kept issuing resource low alerts to the system log. I stopped this service and my computer returned to normal. Dell has not answered my inquires other than wanting to sell me a warranty. I suspect remote sabotage from Dell international employees that get paid to sell that extended warranty because I have had a lot of strange TCP traffic to odd IPs over the last 2 days..

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Dell Supportassist Remediation Successfully Uninstalled
Mar 20, 2018 4:40PM PDT

I, too, am a Dell user, and while I have an I7 processor and lots of memory, my system was running really slow. I had already determined that Dell Supportassist Remediation was the top culprit. After browsing this forum, I uninstalled everything related to Dell Supportassist Remediation, and my system is alive again. So far I have observed no issues following the uninstall, but the uninstalls seemed slower than usual. I will continue to follow the forum to see other comments.

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Class Action Suit
Jun 26, 2018 9:47AM PDT

My last two XPS 8700 Series Dell computers died, flat down to the ground, within 7 days of the 4 year warranty expiration. That was, 4 years of trouble free operation, for both computers, then system freezes ending with the computers being inoperable. Just drop $240 on the technicians / salesmen for a one year software warranty extension and they'll have you back up and running and no time.
Dell's "service team" helps itself to customer information for the use of creative outside job opportunities in the technical assistance fields.

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No
Oct 2, 2018 2:40PM PDT

You you can uninstall it you can reinstall it if you ever need that feature. I don't plan on reinstalling mine ever again. But yes I have reinstalled it numerous times and tried to use their support but I ended up doing all the support myself and repairing my own since their support assist doesn't seem to give me satisfaction I don't need it.

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Dell SupportAssist Remediation
Dec 10, 2018 9:28AM PST

No, how did you reinstall it? I uninstalled mine on my XPS 8930 and wanted to try it again since it seems to be working properly on my new 5482. However, I cannot find any references to an installation package. Reinstalling SupportAssist doesn't do it.

Thanks.

--- Mike

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