It's time for the written letter. Find the president's office or ceo and write them with all the details. If you are unlucky enough to have threatened legal action to anyone they might let you pursue that rather than swap it out.
After many call it had been determined that my monitor should be replaced, but technical support needs to confirm numbers.
Ever since, and that is now over full week calling every day, for few hours at the time, any time of day, being on phone line anywhere from 20-60 minutes. After reaching operator they put me back in que ("it is not that department") and after long long wait, I have no other option but to hang up and call when I can.
This can not be right! I reach customer service within minutes, than get transferred to tech support and then after they transfer me -it just gets me nowhere. Has anyone experienced this? I'm sure many people just give up. That's not right!