I've had great support from all the names. But there is a difference. I would never ask them a Windows, virus, malware, printing or such issue about my laptop. I didn't buy those from them so when people say there is bad support are you sure they are asking for support for the laptop or something else?

I looked over your 2 year life gamer laptops and would choose either the 2nd or 3rd unit for gaming and never complain about short battery times or a hot laptop.
Bob