I read this and see a lesson about backup. Sadly, companies like Dell, Gateway and all the rest do not tell you that hard disk contents are eraseable in milliseconds, and may outright fail.
Most only learn about backup after such a loss.
Here is a copy of an email that I sent to Michael Dell regarding the nightmares that we small, home-use customers continually go through. Think he'll respond? (yeah, right). Is anybody else having these hellish experiences?
You can look at my customer number, xxxxxxxx, and see that I am just a common man, but a loyal Dell customer. In the last three months I have purchased a computer for my in-laws (order# xxxxxxxxx) and one for my parents (order# xxxxxxxxx) as well as my own in the last year. I have purchased cameras, and printers as well.
On 8/22 I went online to purchase an additional hard drive for storage. I did not know what I needed, so while I was online I called Dell customer support and asked for guidance. It turns out that I was mistakenly transferred to spare parts (?) and sold a refurbished hard drive (order# xxxxxxxxx), which has since crashed. I have lost ALL my pictures, (hundreds) as well as all of my son's digital film making and editing.
Now, to add to this frustration, I am told that I wasn't sold a new hard drive but a used one with only a ninety day war. I have had to talk to over 12 people so far on this and still have no resolution.