I just received my XPS 435T 9000. I had to send the monitor back (stand was defective) so I upgraded to the one that was shown with the tower on their website I thought I was getting. I had to call their regular phone number which entailed listening to the loudest woman's voice recording giving you tips on how to self-help your way out of your computer problem for 20 minutes (if you like the song, Lollipop as a greeting, call them) maybe because we're the suckers!
Finally, I got a person from India that I had to tell my story to and then repeat it ALL to a person in the Phillipines. They were polite and I guess doing the best they could. It took 2 hours!
The computer was built in China and Mexico which makes a total of 4 countries representing Dell but no one in America could tech help me.
I thought I bought every tech help: Complete Care, NBD Onsite + NW, Your Tech Team and XPS Tech Support. What tech team is that? Where? What's Complete Care? or NBD Onsite (Never Bother Dell Onsite?
I am on my 3rd Dell computer and still can't figure out how some body got terrific help from them here in this country!
Does anyone know?