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Rant

Dell's horrible business practice.

Jan 11, 2014 6:57AM PST

Ordered a Venue Pro 11 on 11/23. Dell promised a delivery date of 01/07/14. It was too long yet I waited. Then on 01/06, they updated the delivery date to 01/14/14. Then on 01/11/14 they updated to 01/21. Still not sure they can deliver the item. Called customer support who told me that one of the parts is not available. Then they transferred me to another customer support expert who asked me why did I wait so long? Why didn't I call to modify the order so that won't have to wait for the part. Then I was transferred to another "specialist" who looked into it and then came back to tell me that " yes, your order has been delayed. We are sorry." All I get from the phone call is a bunch of different accents, no answer. If this is their service, who cares for their product. There is a bunch of windows tablets out their.

Discussion is locked

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Nice idea.
Jan 11, 2014 7:13AM PST

If you read the news Microsoft's own stores are out of stock too. Your post seems to disregard what's going on in this market and blames Dell.

Let's go with that. Show Dell forget about using parts they don't make?
Bob

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Venue Pro11
Jan 11, 2014 8:11AM PST

Worrying about the market is not the customer's responsibility. Dell took my order, not Microsoft. As you said it, they should forget about the parts they don't make. If they can't make Venue Pro 11 as promised to the customer, they should say so up front. They should not promise their customer anything they don't make or can't deliver. Dell used to be good but have gone down the drain.

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Then who delivers?
Jan 11, 2014 8:16AM PST

I looked around and all the makers were not meeting the dates. Is the industry broken? Or is this just a Dell bash job?
Bob

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Microsoft Surface
Jan 11, 2014 8:26AM PST

I don't think the industry is broken. I can go and pick up a Surface Pro 2 from the store any time.

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Here it was out of stock.
Jan 11, 2014 8:28AM PST
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BTW, I'm shopping for the T-100 now.
Jan 11, 2014 8:29AM PST

Very strange to see them on display but without the keyboard. The store seems to play down this model.

Can't tell why but I bet you have an opinion why.
Bob

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Business ethics
Jan 11, 2014 8:55AM PST

Read the link. So the Surface pro was out of stock during the holiday season but now is being shipped-- with a better processor. There is the difference between Dell and Microsoft.I am not debating the products here. I am a frustrated customer-- frustrated by Dell's unscrupulous practice. If I take an order from my customer and then become aware that I may not be able to deliver the order, I would let the customer know at the earliest possible. Dell waited till the last day. It is simply bad practice to knowingly mislead the customer in to beleiving an expected delivery date when you don't even have access to the parts. Then they give another date, based on what? Did they really expect the part to become available within one week or did they just want to fool the customer? This is what I am debating about. You seem to be taking things in a completely different direction. Even now, when they gave an expected delivery date of 1/21, I bet they don't have any confirmation of getting the part by then. Then why not be honest with customer? Tell them that you don't know when you can deliver. Or if you can even deliver at all.

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Sounds like wishful thinking.
Jan 11, 2014 9:05AM PST

Put yourself in to a business's shoes and you would end up not being very proactive in this area. You might lose the sale and are likely betting and pushing suppliers and hope the customer will hang in till the end.

I don't mind discussing this industry but it is broken. Not just dell.
Bob