If you just got the computer in december, the warranty period is not over unless there is something you neglected to say
In early December I received a Dell XPS tower and discovered a hardware issue with the combo audio port. I worked with support who were unable to solve the issue after using remote access to troubleshoot my computer. I then had a technician visit my house who was also unable to troubleshoot this issue.
I requested a replacement PC and encountered the same issue once it was received shortly after shipment on 12/30.
I spoke with Dell on January 7th who ensured me that I would have my funds returned once both machines were received. In order to move forward with this process, I would first send the original PC. Upon receipt (January 14th), Dell would be sending me a return label for the second computer as they had initiated a return for that computer.
I proactively called Dell today to ask about the status of receipt and they confirmed they have received the PC. However, they are now claiming that a refund cannot be processed as I am out of warranty with my purchase (they did not start a return process).
I have spent countless hours trying to fix the issue and my case is now with the Dell Finance team for refund approval. If anyone from Dell is listening I would be happy to share my finance reference number or SR number is needed.