I'm running Windows 8.1 on an HP Pavilion Slimline (purchased 3/15).
A friend's neighbor's husband passed, leaving behind this all-in-one printer. My friend knew I needed a printer. I said it looked new enough that it would need an install CD - he didn't know about that.
Today, I had 8.1 delete the driver for HP (I'd already disconnected it).
I plugged in electrical and USB cords for Dell printer - no lights came on.
Dell's site indicates 8.1 should recognize their printer; however, the device manager did not find it.
I tried finding something on Dell, using the Service Tag #, but that was not recognized.
I even installed a Dell software to examine my CPU - nothing found.
I want to email Dell's support but, w/o Service Tag #, there is no support.
Does anyone know if there is an install CD available for this printer? Or, is there free software/driver available from Dell to install/run it?
I need the exact order of installation. I need the exact name(s) of the software/driver/etc. to install.
Is there anyone out there who can help me? Thank you.