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dell pc freezes on start up. help needed

by rswan989 / February 24, 2014 8:09 PM PST

I bought a pc of ebay but when I power it on it comes to the desktop page and the start button doesnt work but the desktop icons do but if I was to double click on then the pc would just freeze. If I turn on the pc and just leave it sitting for 30 minutes 7 out of 10 timed the start button will work but desktop icons dont and I can do a few things like explorer ect but most the time it will just freeze. I spoke to the person I bought it from whosaid to reseat the memory and processor but that hasnt help. Would anyone here know what could be the problem

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All Answers

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We're to guess what Dell model#
by Willy / February 24, 2014 9:31 PM PST

Provide details to help you and anything you may found out since or done besides what you've already posted as best as possible.

tada -----Willy Happy

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2nd addenum
by Willy / February 25, 2014 5:16 AM PST

being sold of eBay maybe a clue why it was being sold. If this Dell PC was build a few yrs. ago using a P4 or duo-CPU core they have a rash of bad caps. You can inspect for such damage by reviewing the and check the pix they provide. good luck

tada -----Willy Happy

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There were millions of Dells with BAD CAPS.
by R. Proffitt Forum moderator / February 24, 2014 11:51 PM PST

It's on the web so you can research BAD CAPS. Repair for average folk means a new motherboard and sometimes a new powers supply as the BAD CAPS can stress that part as well.

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