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Dell Outlet seems to be a total lie / fraud lately

Just had a bizarre experience with Dell, that leads me to believe that they are using the outlet to dump defective machines on to unsuspecting customers.

First machine I purchased was refurbished (allegedly), and received one with a defective screen. This was clearly the reason why this machine had been returned by the original customer, and Dell, instead of actually refurbishing it, simply put it back in circulation, presumably hoping that the next customer wouldn't notice.

Second machine was scratch-and-dent (allegedly), and received one with a keyboard that kept popping out at a corner. A closer look revealed that some Dell employee had noticed the defect, and stuck some sticky tape underneath to keep it in place. Again, instead of refurbishing the machine, a blatant attempt to pass off a defective machine to the next unsuspecting customer.

I have been a long time customer of Dell. I have trusted the company to do the right thing. But this kind of behavior is simply fraudulent. Who knows how many other customers have been duped. They have certainly lost me as a customer, and I hope others will stand up and voice their anger as well.

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(NT) Return under warranty or S/H damage, etc., RMA

In reply to: Dell Outlet seems to be a total lie / fraud lately

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Was it new or refurb?

In reply to: Dell Outlet seems to be a total lie / fraud lately

I've had great luck with company refurbs so I'd like to hear if this was new and if refurb, what country.

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One was refurb and the other scratch-and-dent ... in USA

In reply to: Was it new or refurb?

My point is that they ought to be *really* refurbishing the product (restoring it to factory specs) before putting it on the outlet. Instead, in these two cases, they seemed to have tried to put the product back into circulation without taking care of the original issue, hoping that the next customer would not notice.

I was appalled at the way they put some sticky tape under a bad keyboard, and passed it off as scratch-and-dent. The keyboard started popping out within half an hour of use. A scratch-and-dent is supposed to have cosmetic issues only.

Seems to me that they are making a fraudulent claim that these machines have been restored to factory specs. They are cutting corners, and trying to sneak by what they can.

All in all, I have wasted 3-4 weeks on this crap - between the returns, exchanges and service calls. Not sure how they think they can run a business this way.

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Thanks for clarifying.

In reply to: One was refurb and the other scratch-and-dent ... in USA

I've had no issues with the maker's refurbs but scratch and dent does not get the full attention so what if some customer did that repair and it went un-noticed? Well, we'll never know. In your case I'd avoid scratch and dent because it does not meet your needs.

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