Laptops forum

General discussion

DELL order - frustration - Any experience ?

by cnetrev / July 7, 2007 6:04 AM PDT

A month before I placed an order for DELL E1405 laptop because it had a good configuration and a coupon attached. I thought I made a good deal. And the shipment date was estimated at 20 days from order date. It was on the 20th day that I got e-mail from DELL stating that the shipment will be further delayed by 10 more days since they need time to get some parts. I felt it was OK and worth waiting. ALTHOUGH, I felt bit strange when they said I can cancel my order if I wish. Now, why on earth would I cancel an order that I placed 3 weeks ago ? So, I waited.......

On the day(second estimated shipping date), I called up Customer service to know about my order status. I was shell-shocked when they coolly told me that the model was discontinued and not available anymore. And also was asked to cancel the order and reorder. When I asked about if I'd get the same configuration for the same price again, they refused to accept.

Now, CONSUMERS ARE NOT FOOLS. Is this way they treat customers? Are coupons just an eye-wash? Is this just a gimmick to lure customers? Is this good customer-service ? Has anyone experienced like this before? Please help me and tell me what to do.

Are customers placing orders(as though all of us are jobless) only to know after a month that the order itself is invalid and cancelled due to no fault of ours ??????

Discussion is locked
You are posting a reply to: DELL order - frustration - Any experience ?
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: DELL order - frustration - Any experience ?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
I'm not defending Dell in any way
by retired / July 8, 2007 3:13 AM PDT

But that does not sound like a typical situation. I've not ordered anything from dell but I know people that have and they always got the order on time and with the specs they ordered. If it were me I would get my money back and find another place to buy. Do you live close enough to any stores that sell Laptops? I always like to see what I'm buying. There are lots of places on the Net that sell computers. Here's just one.

Collapse -
Not Dell's style...
by Papa Echo / July 8, 2007 8:08 AM PDT

... it can't afford to operate this way. So, was it "Dell Inspiron e1405" or just "DELL E1405" ? Did you actually ordered direct from Dell itself, or via a third party ? Which are did you ordered from ? I suggest you send an piority e-mail to Dell's Chairman, providing all the details and copies of communication... (I am not connected with Dell in any way.)

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!