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Dell LaserPrinter 1700 Paper Feed Problem

by dougjp / March 20, 2009 12:05 PM PDT

Its beyond warranty however still on its first toner (little used). The paper seldom feeds, mostly jams. After 4-5 tries maybe I can get one page through. No idea from the manual how and where to clean in order to try to fix this. Is there a site or url - anything anywhere that can give me some tips to try? Obviously throwing away a (partially) working little used laser due to lack of troubleshooting instructions isn't what I want to do. Nor should this kind of thing need returning the product and a big fee.

Thanks for creating up this forum.

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re:paper jam
by Dell-Jesse Dell staff / March 26, 2009 4:53 AM PDT

Here are some things to check and adjust to help keep paper from jamming.
Determine the Paper Specifications That Were Used
Fan the Paper
Adjust the Paper Guides to the Correct Position
Set the Paper Source, Size and Type
Try a Ream of Plain Copy Paper

Do you get a paper jam error?

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Dell Laser 1700
by dougjp / March 26, 2009 7:55 AM PDT
In reply to: re:paper jam

Hi. First of all its delightful to get a reply here from Dell. Unfortunately I think the printer is mechanically defective and I'm out of luck I guess.

I've tried your suggestions many times. About 4 different kinds of paper and HP Copy and Print paper seems to have the best chance of getting through (its a bit lighter and seemingly without 'static' between pages). I've tried many different paper guide positions. Usually I get a load remove paper error. Occasionally I get a paper jam error when it half heartedly starts to feed the paper then stops. i'm going to try reloading the driver etc. but unless there is some mechanical checks or adjustments I can do, its cash down the drain for me.

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by PudgyOne / March 26, 2009 8:08 AM PDT
In reply to: Dell Laser 1700

Try reading this post and see if this is almost the same issue you have. llynster is very good with instructions on Dell laser printers.


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by dougjp / March 26, 2009 8:30 AM PDT
In reply to: dougip

Many thanks as it gave me something to go on. Yes that thread went into detail about what and how the paper feeds and that was most likely the problem area for me. One of the instructions was to move the retaining clips for 2 plastic wheels that are the devices which grab the paper to feed it. So the plastic retaining clips cracked off when trying to move them to remove the wheels for cleaning, and now this laser printer which hasn't even seen its first replacement toner yet, will instead be helping to create an artificial ski mountain at some landfill site!!!

Impressed by this product? Uh, NO.

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