We slipped in a new blank HDD then used the restore media. To regain access to the files we put the old HDD into some USB enclosure and used http://www.lostpassword.com/hdd-decryption.htm
It was an expensive lesson about encrypting content. Sometimes it takes an event like this for folk to learn.
Bob
My dell inspiron laptop is frozen.
with an error message" dell media direct cannot access your hard drive because you may have enabled Microsoft bit locker drive encription
how do I resolve this issue?

Chowhound
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