Question

Dell keyboard issue on Dell E310

by | April 27, 2018 5:38 PM PDT

Hello computer professionals! The aforementioned pc running Windows 7 recently spontaneously began to NOT recognize the keyboard. I have tried it on other windows pc's with no problem. It is getting power and i have also tried it in all my other usb ports. I have also ran Dells diagnostic support program to no avail. It works fine until Windows boots up. I have restored back to an earlier system restore point and unonstalled it with success until Windows updates the driver. I cannot find any setting in the BIOS for the keyboard. I have also disabled automatic driver updates from Windows but without fail when Windows boots it replaces the functioning driver with the non-functioning one. Please advise and thank you in advance!

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Comments
8 Posts
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Clarification Request
DId you disable W7's driver updates?
by R. Proffitt Forum moderator | April 27, 2018 5:59 PM PDT
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Keyboard
by priscilla220 | May 4, 2018 6:57 AM PDT

Yes I did that also.

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Then something new is up.
by R. Proffitt Forum moderator | May 4, 2018 7:09 AM PDT

I worry that at some point something other than than the Windows keyboard drivers were installed. We did run into this issue with a certain version of Logitech drivers and it resulted in an OS reload.

If not that, be sure to avoid front USB ports and if you have a PS2 keyboard port, use that.

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This is new.
by priscilla220 | May 4, 2018 7:14 AM PDT

Getting bsod now. Everytime windows tries to boot up.

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The story is leading me to write
by R. Proffitt Forum moderator | May 4, 2018 7:40 AM PDT

Post was last edited on May 4, 2018 8:52 AM PDT

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Ok
by priscilla220 | May 4, 2018 8:49 AM PDT

I'll try that list and let you know thanks!

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that's an old computer
by James Denison | May 4, 2018 9:52 AM PDT
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Answer
No infection found
by | May 8, 2018 2:21 PM PDT

I just formatted it and started over. Thanks folks!!!

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