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General discussion

Dell keeps my repair business busy

by flyer00jay Mar 15, 2011 3:38AM PDT

I don't like to complain, and I probably shouldn't in this case since I make my living this way. But I finally had to join this forum and make this post. Dell - How much money do you save by not supplying PS2 ports? There are trojans out there (multiple names), that specifically corrupt the restore points and the usb drivers on computers, so no way to get to a desktop upon loading. I have to charge people to recover their data, and then re-install the OS, and all because the mouse and keyboard aren't operational once the OS begins to load. There have been more of these recently, I did three in the last 2 weeks. I recommend lots of different brands and gadgets to people, I also tell them to stay away from brands with issues. I consider this an issue.
Are there any plans to start adding the ports to your desktops agian?
Thanks for the time,
CompTIA A+ Certified Technician

Discussion is locked

3 Posts
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Odd idea.
by r. proffitt Forum moderator Mar 15, 2011 4:45AM PDT

PS/2 ports are legacy items and I'm finding older support staff to write like you did. They are not equipped to handle such infections today.

-> Having written your say here, have you noticed that almost no machines today have such ports?
Bob

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I still see them
by flyer00jay Mar 15, 2011 12:06PM PDT

The machines I repaired were all XP's, yea, some machines have gone to usb, but I guess that doesn't change the fact that it becomes so easy to disable them. I had no problem removing the infections, but the corrupted files would not repair, so still no usb ports. PS2 ports work in my opinion and there really is no good reason not to have them.
Thanks for the reply,

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the corrupted files would not repair,
by r. proffitt Forum moderator Mar 15, 2011 11:47PM PDT

Now that's interesting. Since when is a file unrepairable? The only instance I can think of is when the HDD is defective.

I'm going to bet you meant that some repair system you use failed and not that a file is not locked or can't be replaced with a copy.

--> Let's read http://blogs.technet.com/b/markrussinovich/archive/2011/03/14/3412374.aspx which is not about USB but about an infection that could stump 98% of the support folk I know.

---> Here's my point. Repairing the Windows OS has been, for too long a low priority at Microsoft. PS/2 pors or not, if the tools are not there to repair the OS, folk will make claims that it's the PS/2 or better yet, no floppy disc drive.

Bob

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