"The antivirus programs didn't stop the virus and I lost my data."
Not sure if this is old news --been out of the loop for a few days. But consumerist.com links to this NYT article about how far Dell went to hide the problems they knew about with some of their PCs.
http://www.nytimes.com/2010/06/29/technology/29dell.html?pagewanted=2&_r=1

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