There are many Dells at the office. Nice boring machines.
As to support, the stories are true. Today, users are calling in with new and wonderful problems as we read at http://www.doxdesk.com/parasite/ The fallout is simple. Such pests, worms and more are not supported by Dell. It's outside the support "envelope" and people are getting pretty upset when they figure that out.
Others don't like the idea that you get to wipe the hard disk and return it to factory condition to see if something was added to break a software function. I can't count the times I or "tech" uninstall Zone Alarm to get the networking working again. We don't and can't support ZA because it's not part of the system.
I think you get the idea that support is not all-inclusive.
Anybody have any experience with these notebooks ? they are offering free upgrades to DVD burner right now as well as a free case. Also any experiences with Dell tech support as I have heard stories (I am from Canada) Any help would be appreciated.