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Question

Dell Inspiron 1564 No Display

by Mark85Nos / September 3, 2016 9:23 AM PDT

Hi everyone
i have Inspiron 1564 ,and recently i put it to sleep which i believe turn to hypernate ,i tried to open it to find a series of 6 beeps followed by 5 beeps with no display at all, when i press F1 , it starts Windows , i tried external monitor , safe mode , switching rams , but nothing bring the screen back up, i manged to get control it remotely to see what is going on , i found that the AMD driver was uninstalled and the only display adapter found is the basic generic Microsoft, the screen only came up once when i was performing sfc scannow , and every thing worked fine until a restart , it went back to no display , the dell diagnostic tool came back with all hardware components passed, and the AMD driver won't install .
Any suggestions?
Thank you .

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All Answers

Collapse -
Answer
At this point
by R. Proffitt Forum moderator / September 3, 2016 9:51 AM PDT

You restore from your last full backup or factory restore the machine. It should be OK in safe mode with networking if you want to try System Restore to a recent date when it worked.

Collapse -
Factory reset
by Mark85Nos / September 3, 2016 1:18 PM PDT
In reply to: At this point

Thank you for your reply,
Would you please assist with steps to factory restore from inside Windows 7
Since i can see nothing before the Windows starts .
Thank you .

Collapse -
Sadly no.
by R. Proffitt Forum moderator / September 3, 2016 1:31 PM PDT
In reply to: Factory reset

I have to defer or point to the Dell docs for your laptop. You should find the instructions on dell.com using your service tag. I do not own your model so I won't have the exact steps.

As to the see nothing, I take it Windows safe mode has totally failed and no modes work. Let's hope for the system recovery to work since if it doesn't the laptop needs repair and not just a reload.

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