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Question

Dell Inspiron 1545 Has Pink And Green Pixels And Distortion

by jbmadriaga / May 5, 2012 3:35 AM PDT

Hello there. Recently I was using my laptop and then it suddenly froze, then my screen became distorted. i took a screenshot of it but when i looked at the picture on another computer there was nothing wrong. i have already gone to bios and the problem is still there. any suggestions on what i should do? i will upload a picture on how it looks.

http://i50.tinypic.com/34oqxi0.jpg
thank you in advance for those reply

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Clarification Request
dell laptop 1545 is frozen
by 127jdl / June 1, 2012 1:23 AM PDT

i have a laptop dell and it wont come get out of sleep mode

All Answers

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Answer
double post

sorry for double posting. that is the wrong picture, that is the one when i took a screenshot of my monitor. this is the real picture. http://i48.tinypic.com/34hdn43.jpg

also i have connected my laptop to another monitor and it looks fine. does that mean something is wrong with the lcd?

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Try another OS from a Live CD as a test.
by R. Proffitt Forum moderator / May 5, 2012 9:55 AM PDT
In reply to: double post

No install required.

I'd google UBUNTU LIVECD as it's the one I use for the test.

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Video Problem
by kedscnet / May 11, 2012 1:23 AM PDT
In reply to: double post

Looks like the video chip is failing. When you use an external monitor, it must be a digital monitor. If you should use an analog unit attached via VGA, it might look OK even if the video is bad.

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Dell Inspiron 1545 Has Pink And Green Pixels
by DELL-Rakesh-R / June 7, 2012 8:05 AM PDT
In reply to: double post

Hi jbmadriaga,
To confirm the LCD screen issue, we need to run LCD built in diagnostics. Please follow the below link which has instructions on how to run the LCD built in test.
http://tinyurl.com/6vxhv7z
Please click here to check your Dell laptop warranty details.
Please do not share your system details here, you can send a direct message to me.


Rakesh R
Social Media Certified Professional
Dell Community
You can reach us at http://en.community.dell.com/
https://twitter.com/#!/dellcares/
https://wwww.facebook.com/dell

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Video Card
by jbmadriaga / June 17, 2012 12:50 PM PDT

Thank you for the response. I did the tests and the bars showed up and i could hear the beeps. according to that page it's a video card or motherboard failure. what should i do now?

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Dell Inspiron 1545 Has Pink And Green Pixels And Distortion
by DELL-Rakesh-R / June 18, 2012 7:21 AM PDT
In reply to: Video Card

Hi,

Thanks for replying back with the test results. Did you see pink or green color or distortion during the LCD built in test? I request you to please run the test again.

This time, simply go to F12 screen.

Select diagnostics & when it asks 'were color bars displayed'. Select NO.

This will start the LCD built in test; the test will pass only if you see different solid colors on the screen.

If you see any distorted video or bad quality video when the LCD built in test is running then we need to replace LCD.

Please check your system warranty details using this link.

http://www.dell.com/support/troubleshooting/us/en/19/ProductSelector
Waiting to hear from you.

Rakesh R
Social Media Certified Professional
Dell Community
You can reach us at http://en.community.dell.com/
https://twitter.com/#!/dellcares/
https://wwww.facebook.com/dell

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