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Question

Dell Factory Seconds

by fefletcher / May 27, 2015 11:25 PM PDT

I'm new here. I'm hoping I could get an honest opinion regarding factory seconds?

I found a website that's near my area that sells brand new, factory seconds and refurbished laptops. I don't really want to buy a brand new laptop due to financial constraints plus, I don't need a new one anyway.

My question is, have any of you ever bought factory graded, refurbished or second-hand laptops? And it says there on the site that it has "3 Year Dell Next Day On Site Warranty" - is this the same warranty I get if I buy a brand new one?

The company btw, is ITC Sales.

Any insight would be helpful before I take the plunge.

Thanks in advance!

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All Answers

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Answer
It's been a topic of many a forum.
by R. Proffitt Forum moderator / May 27, 2015 11:31 PM PDT
In reply to: Dell Factory Seconds

Folk come down in all three answers such as "I buy them", "I won't" and "Maybe."

As to your question, yes, many have. But since each machine is a story of its own, past experience doesn't tell much except that I will write that this is NOT the same warranty as say Dell offers. That's easy to answer. It could be better or worse.

For example the warranty may be for hardware only. Given the malware out there most folk are lost over almost all software issues.
Bob

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Answer
Dell Warranty Issues
by Stephen6388 / May 28, 2015 5:46 AM PDT
In reply to: Dell Factory Seconds

In my experience RUN and run far.
I am currently in the process of taking Dell to court as they won't honor the next business day warranty.
Replacement parts that have been used to try and fix issues with my laptop have now left my laptop overheating and my screen flickering. Now they refuse to send the engineer out thus refusing to honor the warranty sold with the laptop.
Then will even tell you that replacements parts are new but I have found almost all to be refurbished.

I am currently speaking to the executive escalation group who agreed to send out the engineer and then decided to not honor their agreement. So don't be taken for a mug and RUN.
I even have the emails and a recorded call to back up what I am saying.

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Answer
Consider desktops instead
by Khale6 / June 22, 2015 5:55 AM PDT
In reply to: Dell Factory Seconds

I have nothing against factory seconds or refurbished systems but it would be far wiser to go for desktops since they are easy to upgrade. Big no for laptops - no matter how shiny it still looks.

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