Question

Dell drivers - unable to download

Sunday I reformatted my 8 year old Dell Dimension 2400 running XP, and ever since have been stuck with 16 colours, 480x640 resolution, which makes programmes such as Outlook Express almost unusable.

I know from previous experience that it is necessary to install chipset, network and graphics drivers, and have spent a day and a half attempting to do so.

I log in to the Dell site, select one or all of the drivers, click 'download', and all I get is a Dell Driver Download Manager on my desktop, with nothing in it. The same thing happens every time, and when I try to access Dell's own forum there is just an error message with a load of geek gibberish.

I am going crazy trying to read emails or web sites where 80 - 90% of each line is missing.

Can anyone suggest a remedy?

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Comments
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Answer
I can get drivers without that download manager.

Maybe the old fashioned method will work for you too.

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Dell drivers - unable to download

Thanks, but can you explain how to do it, as I have been trying to download the drivers, but only the download manager appears, which I have not asked for.

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Wish I could see that gibberish.

I'll head to http://www.dell.com/ and page down to the link "Drivers & Downloads"

I hit that home users button, selected a machine and get the drivers list. I see TWO OPTIONS which are "Download" in a blue button and a "Add to Download List." I didn't use Add to download list and with each click of the Download button I got another driver.

Works fine here.
Bob

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Dell drivers - unable to download

I get the same two options, but neither works. I'll have another go in the morning and send you the gibberish, as it is almost 2 o'clock and I am going to bed.

Hoping for abetter day tomorrow, as things only got worse today. The printer says it is unable to install as the resollution is too low, and there is no sound, control panel says no audio device found - something else to download from somewhere.

George

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Just what I see.

I get one extra screen beyond what Robert said.

This screen ask me to select the Download manager or my browser.

I just select the browser and the download functions fine.

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That's a great clue.

I wonder if they selected some "always use the download manager" option and forgot about that.

Fix? Use another PC to get the drivers.
Bob

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Dell drivers - unable to download

Solved it!




After three days of trying I finally managed to download and
install the Dell drivers, and
consequently have a proper screen resolution allowing me to read
everything on the screen, install the printer and regain the use of audio.


Previously I had overlooked the fact that half way through
the detailed instructions on how to download and install drivers it said 'click
here if you are having problems'. The link leads to separate instructions for
IE and FF. Firefox needs .Net assistant
1.0.0, and checking revealed that I have v. 0.0.0. As it proved to be
impossible to update the .net assistant, or install the latest version from MS,
I switched to IE and there were no problems.


So one should use IE when downloading drivers from Dell. Now
I can remove .Net Framework 2.0, 3.0 and 3.5, all of which were installed by
Dell in order to install their drivers.

Thanks for your help, especially R who was correct in suggesting to ignore the download manager.

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Answer
Thanks for the update. Really nice to hear about .NET, FF

I didn't know that was a problem for Dell's download manager because of a few things that differ at the office. We are authoring .NET apps so are Ninjas when it comes to the .NET update issue. No problems for us.

Also since we develop .NET apps, the machines almost always have that installed and working.

You've solved a mystery for many and didn't know it (but now you do.)

Thanks for the udpate.
Bob

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