Question

Dell driver issue after upgrading to windows 10

Hi, We are running a small automobile repair shop, I am an automobile mechanic specialized in tuning the performance of vehicles. I used to control the module using this laptop(windows 7).
Last day we had performed a clean installation of windows 10 on this laptop after wiping out C drive of old windows 7 files.
Now this laptop is not detecting this hardware. I don't know what went wrong with this. We have other PC running on windows 10 (this one is a desktop PC ) and the device works well with this PC.
I need help to fix this error, I tried my level but. I know that windows 10 can automatically detect the external USB/UART devices and will automatically download the legacy drivers for it. Everything is good with this laptop except this problem.

Most often we are working outside with this tuner module, So we can't always get this desktop PC connected with this tuner module.
I already contacted this att ConnecTech regarding this issue, but they escalated as it is related to a business computer.If any fix is available please help me.

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Reporting: Dell driver issue after upgrading to windows 10
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Comments
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Clarification Request
:

The problem is that this was a clean installation of windows 10, Now I can't revert back to windows 7.

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Last resort...

If nothing seems to work, I try re-installing Win7, you're required version from Dell. Yes, Dell provide still online after checking your S/N or service# on tag. Even if you have to pay for it, its the hassle of getting everything up and running again. Once working, then install the Win10 which will be seen as an upgrade sorta but it can refer to the old install finding drivers or *YOU* the user can pointing to the Windows.old folder files.

The other method is to alow under Win10 to find drivers online, searching for what it needs. This usually resloves such issues. Also, you may want disconnect any attached USB devices until the OS itself has been installed and working, then later reboot and attach the troublesome USB devices and see if it finds drivers. Of course, you should at least using the proper ID of attached devices search the vendor/makers support website. If none found or it states it doesn't support under Win10, you have an orphaned device. Here as Robert stated you may need to replace the serial I/F to get a newer model or more supported one in order to continue on. Its simpler that way rather trying to keep older devices working even if you have to switch. You may seem to be same serial type devices, but unknown to many users that "VERSIONS" do differ like ie: ver. 5.1 vs. ver. 5.2 -or- ver. 5.0a vs. ver. 5.0b, etc.. That can be found on the decal/sticker or PC status checker that digs for such, provided it can be found on details that small. I offer that as the desktop works but the laptop doesn't.

tada -----Willy Happy

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Answer
you need to contact the company

this is a specialty issue. you need to contact the company that created the tuner module and see if they have win10 drivers.

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Totally weird issue

Thank you for your attention on this matter. I consider this issue as a weird issue.
I can interface this device with another desktop PC which is also running on windows 10. The problem is with my laptop.

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Answer
Small world.

I write/support apps that used those USB to RS232 ports *UART and W10 is fine but NOT AUTOMATIC as to the drivers. I have to install the driver for the USB to serial device before it works.

I can't know what model you use but I will give a nod to serialio.com for their under 20 buck adapters. Drivers for those are at their site.

I do not expect Dell to have or know about the USB to serial adapter driver.

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Issue is only with the Laptop

Here I am facing issue only with my laptop. I already checked the USB ports and found no issues with the port. I can interface this device with a desktop which is having windows 10. Shocked

I am using this model of performance tuner to interface: https://www.bcdiesel.ca/en/sct-x4-power-flash-ford-programmer-off-road.
I tried everything that I know on this thing to fix this, now planning to downgrade this OS.

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Bad link there.

Anyhow, Windows 7 doesn't have these USB to serial adapter drivers either. I have thousands of users on my apps so it's a common issue we know about. I am encountering folk new to installing Windows and many forget drivers. And I'm not much help unless I own the same machine.

That is, at the office we'll accept a PC to our service to figure it out for the client but it's costly. The app's fine on W10 and so are the USB dongles but we know Windows from XP to 10 does not natively support the dongles.

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correct link
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So far, of the dozens of machines we upgraded, no.

So far W10 seems to be getting the USB chipset drivers right. But XP through W10 does not get the USB to serial drivers for us.

I don't see any mention by you about the USB to serail or this product's drivers. The link you gave doesn't mention software so maybe they just supply the hardware and no software or drivers with the product? I can't tell from the link.

TL;DR. Drivers for USB devices are rarely to never automatically found by Windows of any version.

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