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Dell delivery is rubbish!

by bylr123 / May 14, 2010 3:09 AM PDT

I ordered an item in Dell website.

Yesterday they called me to inform I will receive the item within the following day between 8 am and 6pm.

I asked whether they could give me a small range of hours since similarly to all people, I have a job. They couldn't do that, so I waited home infront the window.

After 6 hours without nobody aprox my house's entrance, the online status indicated that the item couldn't be delivered couse nobody was home.

After call the delivary service (BPO - DOCKLANDS)and confirm the adress I gave them was correct, they guaranteed that I will receive the item in one hour.

So, this time, in order to be sure that the delivery person do not make any mistake, I waited outside home for one hour. Although I could enjoy the cold air of London, nobody came.

When I tried to call back the delivery company, nobody replied.

Finally, I lost all day in the job, I got a cold, and I have not my item.

Thanks DELL

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Collapse -
Dell is now competing with lorries?
by R. Proffitt Forum moderator / May 14, 2010 3:27 AM PDT

Just checking in. Is Dell expanding into the lorry business?

Collapse -
Dell orders never come
by wthiem1 / July 7, 2011 1:00 AM PDT

At least they decided to ship you something. I've had recovery disks on order for close to 2 months. Each week they extend the back order by another week. Why can't they just email the files or put them on an ftp site?

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