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Dell customer support and new laptop LEMONS?

This is a story for anyone thinking of buying a Dell laptop.

I have a 3 1/2 month old Dell INSPIRON 5160. When I bought it I upgraded everything. It is a 3.2G Pentium 4, 512MB Ram, 64MB Nvidia 5700 Graphics with 802.11b/g wireless, Truemobile GPRS +++++ Oh and I purchased the extended warranty with complete care coverage.

A blue screen Stop error occurs at varied times when on the internet and has been an ongoing issue for nearly 3 months now. This isn't exactly the best situation being a BS Interior Design student taking courses online. Happy

Repeated calls to tech support has resulted in a new motherboard, new GPRS card, and multiple PC restores among countless other operations to "fix" the problem. It is still not fixed and I spent hours on the phone with them last Friday on seven differnt occasions that same day(in addition to the 2-3 times per week I had called before). The techs are friendly but haven't been able or willing to investigate the issue to fix it. I've spoken to a manager and they are unwilling to replace it or let me return it.

At this point the computer is basically useless for what I needed it for...accessing the internet and I'm forced to use a friends computer until I can afford to spend another $2000.

Apparently, I'm not great at picking out laptops. Anyone with ideas on what to replace it with? I need a laptop with wireless capabilities, a PC II slot, dedicated graphics and a whole lot of power. Programs I'll be using are Adobe CS, Illustrator and Autocad 2004. Oh, yeah and a more reliable company would be great Happy

Thanks to everyone for reading this and letting me vent and also to anyone who has advice on a better system.

~Pam

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Can I ask?

In reply to: Dell customer support and new laptop LEMONS?

What do you use for Antivirus as well as Spyware detection and removal?

Bob

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Sure....

In reply to: Can I ask?

I use the McAfee Security Suite and it is set to automatically update and scan daily. Also, forgot to mention the OS is XP Professional.

~Pam

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5160 is discontinued . . .

In reply to: Sure....

A customer of mine bought one of these against my advice. It hasn't given her any problems yet but I just don't like this model.

Anyway, it likely is one of those stupid software or driver errors that makes you crazy.

My guess is the GPRS card. Those are newer technology, and likely you have a crappy driver or a poorly designed card. The key is to see if it does it with the card out.

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GPRS and wireless broadband.......

In reply to: 5160 is discontinued . . .

it crashes with both, but not with dial-up connections...those are fine.

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McAfee is not tackling the spyware issue.

In reply to: Sure....

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mcafee sux

In reply to: McAfee is not tackling the spyware issue.

mcafee sux neways. Get Norton PRO

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Generally not for blue screen errors though

In reply to: McAfee is not tackling the spyware issue.

I have encountered many very badly infected systems, but none that actually caused blue-screen errors.

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The blue screen of death

Ive seen a similar problem with this blue screen of eternal darkness
To prevent problem DON'T muck around with files that are needed for the computer
To solve problem re-install windows

If this dosent work then im very sorry

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