has gone overseas, much has been written about this. Tell the person you want Tier-2 support. That should get you to another person.
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Suppose you were an idiot. . . And suppose you were a member of Congress. . . But I repeat myself.
I just bought a Dell. Recieved it in less than a week. My problem is: when I call customer support, I get somebody that speaks English, but with a very heavy accent. I find it really hard to communicate with them. I think the next time I call...I'm gonna tell them I want somebody that speaks English clearly.