I commented a few weeks back about my negative phone support from Dell for my Optiplex system.
Well today I called tech support @ 5:15 pm eastern time. It is now 11:19 pm eastern time & I am still on the phone after being transfered X to different techs all who were Dimension techs and transfered me assuring me that this time I would get to the right department.

Chowhound
Comic Vine
GameFAQs
GameSpot
Giant Bomb
TechRepublic