Surrounded by Dells at the office we have no such issues. We don't plan on exact delivery dates and can take a delivery hit of months in our plans to roll out systems.
So my answer is no. No problem here.
Bob
Anyone else experiencing DELL's complete meltdown in service to the Midsized business market?
We have a 20 employee company and order at least 5 new desktops a year, plus a new server every 4 years. We recently ordered a new Power Edge server. Dells expected delivery date has moved from December 29th, 2009 to January 7th, 2010, to as of today... unknown delayed delivery date.
After speaking multiple times to the DELL customer non-service department (you know the punjabi's in India with fake western names) we have no confidence that DELL has any clue whatsoever about when they can deliver a new server to a business customer.
Their best recommendation was to cancel the order and place it again (yeah right...) I told them that if it doesn't arrive this week we will place a new order...but this time it will be for an HP server.
If anyone out their has a need for a new server, and it is mission critical don't waste your time with DELL. They will let you down every time. Does anyone out there own a business that can wait 8+ weeks for someone to slap 2 hard drives in a metal case??? Apparenty DELL thinks we all should.
DELL has completely lost its credibility as a supplier to small and midsized business. Perhaps they should have thought about the customer impact before outsourcing manufacturing to the cheapest providers. Low prices + Never delivered = NO DELL Customers.
It's really a shame to see this company implode. Unfortunately it has become a liability to our business and is no longer an asset to the small and midsized business market customer. We can no longer afford the risk of such an incompetent and unreliable vendor.
Anyone else having this problem?

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