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Dell Battery's Non-Spectacular Death

by steve_f / August 23, 2006 5:46 AM PDT

The battery in my son's Dell XPS laptop essentially died a few months ago. It would only hold a charge for 1-2 minutes before shutting down. He procrastinated in replacing the battery (I guess he was always close to an outlet). Then along came the battery recall but alas his battery was not on the list. However, thanks to the mention in Tuesday's podcast, he rechecked his 0's and O's and his battery is on the list. Now, hiw replacement battery is on it's way.
Side note: when the battery failed he called Dell and was told that the batteries do not fall under the 4 year extended warranty, which he had purchased. Had he not procrastinated he would have bought his own replacement battery. I am sure this is part of the formula in determining when to call for a recall. Get as many customers to pay for their own replacement batteries. I wonder how many batteries died a quiet death vs a spectacular flaming death.
Also, this is another example of procrastination, by a college student, paying off. (Don't tell him I said that.)
Keep up the good work and love the podcast.

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