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Dell and I cant install any printer, where do I go from here

by mrsunshine69usa / March 21, 2009 4:06 AM PDT

Have a Dell Studio Laptop 1536 with Vista, got over 15 hrs into it trying to install 4 different printers, 2 different brands, several different cables. After buying the software repair aggrement, 5 hrs later after they tried the same things I have been trying, they wanted to restore the laptop to the origianal Factor Setting. Been there, done that, still didnt work, dont want to do it again and reinstall EVERYTHING AGAIN. Where do I go, who do I have to call from here to get my money back from that software repair, get a printer installed, or laptop replaced?

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The 1536 has an issue with this.
by PudgyOne / March 23, 2009 7:36 AM PDT

I have an article for you to read that will fix your printing issues with the 1536.

Dell Studio? 1536 Is Unable to Print Documents

As for the printers, if they're Dell inkjet printers, if you tell us the model numbers, then we can help you install them.


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Cant install a printer
by mrsunshine69usa / March 23, 2009 8:06 AM PDT

It is a HP D1520 printer. Dell says I need to reformat hard drive and reinstall windows vista. I already restored it to factory defaults, didnt help. Wont print a test page, or a Word doc., and it wont delete/cansel the last print job. Tried 3 different printers, 2 different modle numbers and even tried a Lexmark. None of the above will print. HP had me reinstall the drivers (again) still the same thing. Dell wont replace computer, HP says there printer is good (able to do a test page without computer hooked up).
"Sleepless without a printer in Wyoming"

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Click on the link
by PudgyOne / March 23, 2009 8:18 AM PDT
In reply to: Cant install a printer

in post 2. It has issues with ALL printers. Has to do with the AMD USB Audio Driver Filter. You need to un-install it to get the printers to work. The article explains this.


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Thanx Rick
by mrsunshine69usa / March 23, 2009 10:15 AM PDT
In reply to: Click on the link

After reading all of Post 2... I uninstalled that AMD audio USB filter, and wala, it prints!!! Why didn't those 8 different people in India know about this fix???
thanx again, "Printing in Wyoming", now I can sleep at nite...

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This was recently
by PudgyOne / March 23, 2009 10:24 AM PDT
In reply to: Thanx Rick

brought to our attention, elsewhere, and I know it's always GREAT to share information.

Glad you can sleep, again! Wink


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