Dell forum

General discussion

Dell and I cant install any printer, where do I go from here

by mrsunshine69usa / March 21, 2009 4:06 AM PDT

Have a Dell Studio Laptop 1536 with Vista, got over 15 hrs into it trying to install 4 different printers, 2 different brands, several different cables. After buying the software repair aggrement, 5 hrs later after they tried the same things I have been trying, they wanted to restore the laptop to the origianal Factor Setting. Been there, done that, still didnt work, dont want to do it again and reinstall EVERYTHING AGAIN. Where do I go, who do I have to call from here to get my money back from that software repair, get a printer installed, or laptop replaced?

Discussion is locked
You are posting a reply to: Dell and I cant install any printer, where do I go from here
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Dell and I cant install any printer, where do I go from here
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
The 1536 has an issue with this.
by PudgyOne / March 23, 2009 7:36 AM PDT

I have an article for you to read that will fix your printing issues with the 1536.

Dell Studio? 1536 Is Unable to Print Documents

As for the printers, if they're Dell inkjet printers, if you tell us the model numbers, then we can help you install them.


Rick

Collapse -
Cant install a printer
by mrsunshine69usa / March 23, 2009 8:06 AM PDT

It is a HP D1520 printer. Dell says I need to reformat hard drive and reinstall windows vista. I already restored it to factory defaults, didnt help. Wont print a test page, or a Word doc., and it wont delete/cansel the last print job. Tried 3 different printers, 2 different modle numbers and even tried a Lexmark. None of the above will print. HP had me reinstall the drivers (again) still the same thing. Dell wont replace computer, HP says there printer is good (able to do a test page without computer hooked up).
"Sleepless without a printer in Wyoming"

Collapse -
Click on the link
by PudgyOne / March 23, 2009 8:18 AM PDT
In reply to: Cant install a printer

in post 2. It has issues with ALL printers. Has to do with the AMD USB Audio Driver Filter. You need to un-install it to get the printers to work. The article explains this.


Rick

Collapse -
Thanx Rick
by mrsunshine69usa / March 23, 2009 10:15 AM PDT
In reply to: Click on the link

After reading all of Post 2... I uninstalled that AMD audio USB filter, and wala, it prints!!! Why didn't those 8 different people in India know about this fix???
thanx again, "Printing in Wyoming", now I can sleep at nite...

Collapse -
This was recently
by PudgyOne / March 23, 2009 10:24 AM PDT
In reply to: Thanx Rick

brought to our attention, elsewhere, and I know it's always GREAT to share information.


Glad you can sleep, again! Wink


Rick

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

CNET FORUMS TOP DISCUSSION

Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?