Thanks for sharing this story. Mine is as follows.
I came this close to buying a HDTV at Best Buy. The warranty was brought out and I asked for a chair and they wanted to know why.
"I was going to read it." was my answer. It all went downhill from there and no sale happened.
Buried in the Warranty was the killer clause (which you may or may not find in your warranty) which was that if the repair costs exceeded the cost of the warranty they could opt out of the repair and refund the warranty cost. Think over what that meant!
By passing the buck I mean that stores have found that moving boxes is a way to make a quick buck. For most stores it's get the box sold and see you later when you want a new box.
I bought a Dell Inspiron 530 - 30 days ago today. Last night I put in a cd and discovered that my cd/dvd player was not working. I tried the usual stuff but no luck. I decide to call Dell for help for what I assume is a minor problem. The Dell guy answers on the first ring and I tell him my DVD is not working. He says that since I bought the computer from Best Buy, Dell will not help me with it. I let him know how much I appreciate this since I bought it on DELL's reputation and the manufacturer's warranty wording on the in store ads.
I then call Best Buy and they let me know (after my telling them only that my dvd quit working) that they can fix it right now "over the phone" for the sum of $79.99! I'm quite surprised that I'm asked for payment for an "over the phone" repair on a 30 day old computer. They politely let me know that I can take it to my local Best Buy store and they will gladly fix it when they get to it and it shouldn't cost a thing! I let them know (politely) that that was ridiculous.
I then called Dell back and let them know how much I appreciated their attitude about THEIR products and received the same story.
I went to Best Buy and talked to 3 different people who all were suprised to find out that Dell did not service the computers Best Buy sells. Two of them pointed out the in store ads that touted the manufacturer's warranty on Dell computers!
I then asked if this was true of all the computers Best Buy sells. (That warrenty service was to be exclusively by Best Buy.) They discussed it and went away for about 15 minutes and came back to tell me that they were pretty sure their other manufacturers serviced their own products and again pointed out the "manufacturer's warranty" wording in their in store ads.