That I've yet to find any maker do well on issues like this one. At the office we use an exchange system where the employee brings in the cranky laptop and if the IT staffer can't correct it then it's swapped and then the usual repair arrangements are made.

In business you know not to rely on just one thing. Backup systems are key and those new to this area seem to explode when these problems happen. The newer folk really expect 1 day service. Reality shows us this is never quite true.

On top of that we have software app or GAME problems. One poor soul was crashing their Alienware and wanted to prove to me that it was a Alienware bug by showing it working on another model. A little research had me change a setting and no more crashes.

-> So what does that tell us about this industry and how we need to protect our business needs?
Bob