Delete the upper and lower filters.
LOOK FOR UPPERFILTERS AND DELETE IT
LOOK FOR LOWERFILTERS AND DELETE IT
HOPE THIS HELPS. IT HELPED ME WITH THE SAME PROBLEM
My Dimension 8300 has two DVD drives, one is a reader and the other a DVD writer. Things seem to have gone haywire as neither drive will read CD / DVD media consistently or correctly. When I place a DVD video disk in the drive, Windows reports a generic CD-ROM on the drive icon. And CD media will not open.
This machine came with PowerDVD, Sonic and Roxio CD Creator software. I also have iTunes and RealPlayer installed.
The drives are working fine as I can use bootable CDs and DVDs to boot the Dell. It just seems to be a problem in Windows XP Pro.