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Dell 720 Installation issue

by old_robin / June 18, 2005 1:42 AM PDT

I have windows XP sp1. I have an Athlon AMD 550 MHz pc and I have bought a new DEL 720 printer. The PC did not have a USB2 port, so I have got a four port USB2 card, installed it and connected up the printer and installed the drivers as instructed from the printer CD. (Windows XP did recognise that new hardware, delll 720 was present).

Printer will not repond and when I print a test page I get a ''printer cannot commuicate with the computer message''.

The printer is in the control panel and all looks OK to my amateur eye.

Am I on a hiding to nothing? Is Dell hardware only any good on a Dell system?

Advice appreciated.


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Just one thing.
by R. Proffitt Forum moderator / June 18, 2005 1:55 AM PDT

Motherboard drivers may be required and Microsoft doesn't provide these. I can't tell from your post what desktop you have or what chipset driver package you need. But I do know that Microsoft doesn't do this for us.


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by old_robin / June 18, 2005 2:05 AM PDT
In reply to: Just one thing.

Thanks for warning...not totally sure how to check for this as I have tried Control Panel but the only thing I can find is AMD-K7(tm) for the processor. Is there any other way of checking this?



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It's usually VIA or SIS, which shows up on boot or...
by R. Proffitt Forum moderator / June 18, 2005 3:07 AM PDT
In reply to: Chipset

The manual to the motherboard. Some have found other USB devices to work without the drivers then they stew for a few weeks until they cave and go get the driver package. Sometimes it fixes it.

More information at


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Chips with everything
by old_robin / June 18, 2005 2:08 AM PDT
In reply to: Just one thing.

Are you saying for the USB2 I need these or for the printer? I have connected a USB device (digi camera) to the ports and it recognises it, although I do assume it is a USB1 camera...



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Are you sure it needs USB 2.0?
by glb613 / June 18, 2005 3:10 AM PDT
In reply to: Chips with everything

Most printers will do fine using a USB 1.0 port. I've had printers not work if I installed them on one port then moved them to another port. I don't know why but it has happened more than once. You might try uninstalling everything, then reinstall the software, plug in the printer and see if it works.

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by old_robin / June 18, 2005 4:17 AM PDT


Tried several alternatives and many loadings. Almost certain that it doesneed 2.0



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Dell 720 USB2.0
by old_robin / June 20, 2005 10:02 PM PDT
In reply to: usb2.0

Further info.

I have tried the Dell 720 printer and the USB cable on a Dell laptop and it works just fine. I am also sure the 720 is configured for high-speed data transfer of USB 2.0, not 1.0.

So I am now looking at my PC. Can it be that I need to either change something in the BIOS about USB ports, or upload a patch from Microsoft as there appears to be some problem of XP fixed by article 822603, which appears to be in Swahili, the amount of sense I can get out if it. Typical Microsoft-help-speak.

Suggestions to save my sanity appreciated.


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USB Ports
by trentvalley / June 23, 2005 4:32 AM PDT
In reply to: Try

Its as Robert said. Drivers should have come with the USB2 card that you purchased. I purchased a 4 x usb2
card from ebay but it came with a disk with the driver on. Installed card & drivers. All worked straight away. Try to get the drivers from your seller.

Sorry its not more helpful. Marg

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Problem solved!
by old_robin / December 22, 2006 5:39 PM PST
In reply to: USB Ports

Hardly a surprise but the solution turns out to be easy.

I have as the alternative printer a Hewlett Packard. Unloading the drivers for this printer has completely solved the issue with the DELL 720. The Dell works beautifully!

This is not the first time I have had problems with HP drivers...

Anyway, this is just for the record, and thanks to all who contributed the suggestions.


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It Took A Year And A Half To Solve The Issue?
by Grif Thomas Forum moderator / December 23, 2006 7:10 AM PST
In reply to: Problem solved!

Your thread was opened in June of 2005? Glad you finally got the problem solved. At least we can say you are persistent.

Keep up the good work.


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